Commercial Account Handling Team Leader

Job Title: Commercial Team Leader

Location: Berkshire

Full/Part Time: Hybrid Working

Salary: £50,000K per annum

PURPOSE OF ROLE

Lawes are currently working with a highly regarded Insurance Broker who have an exciting a new opportunity for a Team Leader to join their team in Berkshire. The ideal candidate will need to have a strong background in the insurance industry, excellent leadership skills, and a passion for driving team performance and delivering outstanding service to clients.

Our client offers a flexible work pattern with only 3 days a week in the office and encourage all individuals to be client facing with a clear training programme in place.  

RESPONSIBILITIES

• Supervise daily operations of the team to ensure targets and service levels are met or exceeded.
• Monitor and evaluate team performance, providing coaching, feedback, and development plans.
• Handle complex queries and resolve escalations in a timely and professional manner.
• Ensure compliance with all regulatory and internal policies and procedures.
• Collaborate with senior management to implement strategic initiatives and process improvements.
• Prepare reports and analyse data to identify trends, areas of improvement, and success metrics.
• Motivate team members to maintain high levels of engagement and performance.
• Conduct regular team meetings and one-on-ones to communicate goals, updates, and expectations.
• Support recruitment, onboarding, and training of new team members.

ROLE REQUIREMENTS

• A minimum of 3 years’ experience of managing a team is essential
• Cert CII qualified or willing to work towards
• Good knowledge of Word Microsoft and other business tools would be an advantage
• Must have a very professional attitude & telephone manner

If you have the relevant experience or know someone that does please contact me now on 07458 162 842 or email us at admin@lawesgroup.co.uk