Learning && Development Assistant

Job Description


Job Title - Learning & Development Assistant
Contract - Permanent
Salary - GBP20,000 - GBP25,000
Industry - Human Resources
Location - Hemel Hempstead

Role overview

Our Client are now looking for an Assistant to provide support and assistance to the Group business with regard to Learning and Development activity and queries. The successful candidate will administer and configure the Athena Learning Management System and provide regular reports to the Head of Learning & Development, and the business as requested. They will also provide a high level of customer service excellence to the HR team and carry out a range of duties to support the smooth running of all L&D programmes and initiatives.
Key responsibilities:
To provide first line LMS support for all L&D related queries across The Company. Ensuring swift query resolution and proactive communications with customers at all times. To support in the configuration of Learning pathways and assessments.
To provide an efficient transactional L&D service for course administration including the coordination of all course administration form nominations, registers, course instructions, pre-learning material, to dealing with cancellations and alterations
To liaise with Group LMS supplier to resolve queries and request regular updates, and logging and tracking all queries
To provide guidance and relevant L&D forms and documents to the wider Group business as requested
To provide general administration support to the Head of Learning and Development and HR Leadership team in relation to L&D activity
To prepare and administer the professional qualifications forms when learning requests are received, including making orders to the relevant professional bodies and keeping a log of all orders
To log and track L&D invoices from suppliers
To support individual CPD completion by marking delegates as attended on Group-delivered programmes
To support Learning Needs Analysis activity by issuing surveys, collating results, and ordering results into themes.
To support with the identification of suitable Learning providers to deliver internal programmes
To update and issue joining instructions and gather and collate feedback for L&D courses and programmes
To prepare accurate monthly, and ad hoc L&D MI reports for Leadership meetings including progress on mandatory learning and CPD completion
At all times comply with the provisions of the General Data Protection Regulations, and all PIB policies and processes regarding the security of people data and systems

Educated to A-Level standard demonstrating a good standard of literacy & numeracy - Essential
Degree (or equivalent), in a relevant subject - Desirable
Recognised CIPD qualification - Desirable

Experience of working with HR and learning management systems - Essential
Experience of working in an L&D administration role - Essential
An understanding of Learning and Development processes and administration - Essential
Knowledge of Learning & Development processes and lifecycle - Desirable
Able to work accurately with a high attention to detail - Essential
Excellent organisation and time management skills - Essential
Able to deliver excellent customer service - Essential
Able to support and encourage continuous improvement - Essential
Good Excel skills and Powerpoint skills - Essential
Design & delivery of L&D courses - Desirable
Pro-active and organised - Essential
Customer oriented, with a right first time approach - Essential
Resilience in both responding to and adapting to change - Essential

If you have the relevant experience please do not hesitate to contact us now on 0203 7272310 or email us at jack.wilson@lawesgroup.co.uk

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk lt;http://www.lawesgroup.co.ukgt;

Please Note: We will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.


This job was posted by.

Jack Wilson

Tel: 0203 727 2310
Email: jack.wilson@lawesgroup.co.uk

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