IRIS Support Analyst

Job Description


Job Title: IRIS Support Analyst
Location: Surrey or London
Package: GBP60,000 to GBP70,000
Industry: (Insurance, Analyst, operations, Reinsurance)
Job Type: Permanent
The IRIS (International Reinsurance and Insurance System) Support Analyst works as part of the EU Claims Application Support Team to ensure the smooth functioning and availability of IRIS.
Key Accountabilities
Serve as a subject matter expert for IRIS, to include administration and configuration modifications
Triage and troubleshoot IRIS issues on both the iSeries and .Net platforms
Draft and execute SQL queries to extract information and analyze data troubleshoot system issues
Ensure operational risk controls are in accordance with our client and/or regulatory standards and policies
Monitor IRIS system performance in order to ensure uptime for the business.
Resolve errors in IRIS through modification of configuration settings or consulting with the vendor (DXC/Xchanging) for additional assistance
Execute iSeries queries on demand for audit and control processes to facilitate operational integrity
Liaise with product vendor and IT partner teams to resolve issues as needed
Work closely with Technical Operations Team members to plan and deploy upgrades / enhancements to IRIS
Participate in migration/development projects as requested, to include Integration and User Acceptance Testing
Key member of combined IT and business disaster recovery team
Successfully process all IRIS daily, weekly, monthly and quarterly jobs
Author and maintain technical and support procedures documentation
Assist users with questions and issues channeled through the company support ticket process
Document ticket resolutions as well as any new processes that arise in order to provide IT with reference material for any future occurrence

Person Spec
Bachelors degree in Computer Science or related field
3+ years of relevant IT work experience
Knowledge and understanding of general infrastructure components
Familiarity with data security best practices
Basic experience with disaster recovery planning
Working knowledge of industry practices such as ITIL for service management
Knowledge of the reinsurance / insurance industry is preferred

Technical Knowledge Required
3+ years of experience with the IRIS system covering both the iSeries and GUI Front End applications; to include but not limited to IRIS System Administration, Business Customization, and Bureau Message Processing.
Comprehensive understanding of the database structure of IRIS
Proficiency with SQL within various databases especially AS/400 DB2
Some experience with AS/400 programming tools such as RPG, CL, and Query
Familiarity with SSAS, SSIS, XML, and .NET
Reconciliation and analytical skills

Excellent interpersonal and communication skills; must be able to effectively communicate with not only fellow team members, but also individuals at all levels of the organization
Strong customer service skills as it relates to working with internal customers/business users
Attention to detail, ability to establish priorities, and meet deadlines
Self-start/self-motivate while being able to work with minimal supervision
Strong and diverse problem solving skills
Ability to identify technological alternatives, reach sound conclusions, and make appropriate recommendations
Experience working in a flexible, team-oriented, collaborative environment
Capable of learning quickly to adapt to new responsibilities as they arise

If you have the relevant experience or know someone that does please contact us now on 0203 411 8430 or email us at lt;;
To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website lt;;

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.


This job was posted by.

Bhupesh Darbar

Tel: 0203 727 2311

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