Junior Support Infrastructure Engineer

Job Description


Role: Junior Support Infrastructure Engineer
Location: London (City)
Salary: GBP20,000-GBP25,000
Job type: Permanent
Industry: Insurance, Engineer, IT, Infrastructure
Our client a major global Insurance Brokerage based in the City are currently recruiting for a Junior Support Infrastructure Engineer.
As a member of the Infrastructure team to participate in all areas of first/second and line user support for all installed systems

Key Tasks and Responsibilities:

Installation of new equipment.
Log Incidents/ Service Requests/ Problems /Changes using the Service desk software.
Complete service desk workload in accordance with Technology SLAS and procedures, escalating any outside your skill set.
Assist in day to day Infrastructure tasks.
Ensure daily tasks carried out effectively and responsibly, to agreed service levels, escalating any failures.
Provide cover for other team members and ad hoc duties when requested by Management.
Deliver a continuous high level of customer service- 'We live Service'.
Log into the call centre on arrival, logout at the end of the day.

Skill Set

Taking ownership of 1st\2nd line tickets
Laptop\PC builds
Meeting Room AV\VC support
Deskside assistance\face to face\IT advocate
Admin tasks such as report running and asset management
AV\SEP reports
Windows 10\Office 2016
WebEx\WebEx Teams support
Mac OS skills
Mobile devices\Airwatch reports
Teem - Meeting room display support
Aruba\Wi-Fi basic admin
Directory\users\computers\security groups ect
Basic Exchange administration
Software deployment (PDQ). keeping environment up to date with
Windows\3rd party updates

Candidate Profile
Understanding the general and legal principles applicable to insurance.
Working knowledge of the computer desktop software provided by our client.
Understanding of and adherence to our clients standards and procedures.
Ability to build and maintain good business relationships and influence outcomes where appropriate.
Ability to communicate effectively and professionally both verbally and in writing
Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
Analytical and problem-solving skills, including research and investigation and product evaluation.
Effective delegation and capacity to escalate as appropriate.
Work in support of other team colleagues.
Show a flexible approach to change.
Ability to achieve set individual and team goals and objectives.
Adopt right first time approach.
Relevant technical IT expertise to fulfill assigned tasks & responsibilities.
Ability to advise and coach Associates in the use of our clients IT systems.
Understanding of IT change control and impact analysis protocols.
Flexible working hours when required.

If you have the relevant experience please do not hesitate to contact us now on 0203 727 2317 or email us at admin@lawesgroup.co.uk.

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.

Dont miss out on new opportunities, visit our website www.lawesgroup.co.uk


This job was posted by.

Lee Spink

Tel: 0203 727 2311
Email: lee@lawegroup.co.uk

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