ITIL Service Manager

Job Description


Job Title - ITIL Service Manager
Contract - Permanent
Salary - GBP50,000 - GBP60,000
Location - Kent

My client who is a has become one of the largest, most successful insurance broking and risk management companies in the world. They are based in Maidstone in Kent and currently recruiting for a Service Manager. As Service Manager you will be primarily focused on carrying out day-to-day management of the services function for the business applications used by our underwriting group. The ultimate aim is to provide an environment in which the team can be effective and deliver excellent business outcomes. This will include day to day liaison with the key business stakeholders and management of the team, ensuring adequate support for all systems, defining service levels for client services staff and monitoring performance and progress.

You must have the following experience:
-A deep understanding of Service Management processes and practices, particularly ITIL.
-monitoring all work ordered, ensuring appropriate documentation, requirements definition and change control is applied
-Ensuring your team manages all incidents within SLAs, and ask as an escalation manager for all serious incidents, providing appropriate business communications
-responding to business and user queries
-administering all test and production systems environments
-monitoring and maintaining all business operational reporting and MI
-Accountable all SOX evidence and demonstrating compliance with all IT controls and external audits
-Minimum bachelor's degree (or equivalent) or commensurate experience required with emphasis in Computer Science, Engineering or Information Systems Management.
-Builds strong strategic relationships with internal and external stakeholders (business and technical) demonstrating an understanding of the business aims

Please can you send your CV to Glen Parker @ lt;; OR call Sarah Brown on 0203 375 9805.


This job was posted by.

Sarah Brown

Tel: 0203 375 9805

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