Commercial Claims Handler

Job Description


Job Title - Commercial Claims Handler
Contract - Permanent
Salary - GBP22,000 - GBP26,000
Location - Essex
Industry - Insurance Brokerage (Insurance, Broker, Broking, Commercial, Property, SME, Claim, Claims)


A great opportunity within an established brokerage as a Commercial Claims Handler has arisen, with offices located throughout the UK. Our client aims to provide clients with a high quality, personal service supported by the professionalism and expertise of being in the market for many years. This forward thinking organisation who provide a comprehensive range of insurance to a broad cross-section of commercial clients.

Duties will include;

To service the claims needs of customers, providing quality customer care, ensuring that all issues relating to the claims process are dealt with proactively.
As an active practitioner, you will manage new instructions and work in progress in accordance with set service standards and company procedures.
Undertaking enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently.
Registering new claims accurately on the company computer systems and updating the records during the life of the claim.
Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions and quantum assessment.
Obtaining and submitting completed client claim documentation to insurers or nominated service providers promptly.
Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
Processing incoming post within agreed service standards.
Dealing with Client enquiries within designated time frames or as otherwise agreed with Client.
Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained.
Providing advice and assistance to clients, to actively manage the claim process and minimise lapse time.
Dispatching claim settlement cheques on date of receipt.
Maintaining an up to date daily diary system, taking effective steps to conclude outstanding issues.
Ensuring the quality of output meets technical and service standards.
Complying with all laid down Company procedures, FCA compliance requirements and the company complaints procedure.

Key tasks/skills:-

Able to use own initiative
Ability to work as a team player
Practical working knowledge of current FCA regulations
Experience of adhering to and maintaining systems and procedures
Excellent interpersonal skills, including the ability to consult and influence at all levels
Excellent communication skills, written and verbal
Ability to develop effective working relationships externally and internally
Personal effectiveness, including time management and priority setting
High personal drive and resilience
Ability to persuade, motivate, negotiate and influence
Continuous application of personal/professional development


2 years claims experience
Commercial property claims experience
25 days holiday
Life Assurance (4 x salary)
Group Income Protection
3% Employer Contributory Pension
Discretionary Annual Bonus Scheme
Professional Study Support
Gym membership subsidy
Cycle to Work Scheme
Childcare Voucher Scheme
Annual Season Ticket Loan

If you have the relevant experience or know someone that does please contact us now on 0203 727 2314 or email us at

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.


This job was posted by.

Glenn Youens

Tel: 0203 727 2314

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