Account Manager/Team Leader

OVERVIEW 

We are seeking x3 Account Managers to join our clients growing Housing Team in Essex. This role offers an exciting opportunity for career progression, combining team leadership responsibilities with managing a portfolio of clients. The Housing team is a dynamic and collaborative group of professionals dedicated to success.

RESPONSIBILITIES 

• Manage a team of up to 5 Account Managers, overseeing their performance appraisals, 121s, and KPIs.
• Create documents for new customers, mid-term adjustments, and renewals.
• Ensure accurate recording of customer details and timely data entry.
• Obtain renewal terms for customers, exploring options to provide the best solutions.
• Prepare renewal closings and ensure timely policy processing.
• Handle insurer and customer queries, process policies, and manage outstanding documentation.
• Address account queries and credit control matters, highlighting any concerns.
• Apply legal and regulatory policies in line with internal procedures and insurance contracts.
• Maintain accurate records and process renewals to deliver positive outcomes for clients.

QUALIFICATIONS 

• Essential commercial insurance knowledge.
• Chartered Insurance Institute Qualifications (Cert CII/Dip CII) are desirable.

DAY-TO-DAY 

• As an Account Manager, you will lead a team, manage client accounts, and collaborate with experienced professionals to deliver outstanding service.
• This hybrid role offers a mix of office and remote work, providing a dynamic and flexible environment.
• Track record of meeting targets within a regulated framework and achieving SLAs.
• Strong rapport-building and customer service skills with excellent communication abilities.
• Diligent, process-driven, and deadline-oriented with strong attention to detail.
• Proficiency in Acturis.
• Experience in coaching, mentoring, or training colleagues is advantageous.

EXPERIENCE & REQUIREMENTS 

• Commercial insurance knowledge, coaching experience, and a track record of meeting targets within a regulated framework
• Eligibility to work in the UK

If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at admin@lawesgroup.co.uk