Liability Claims Account Coordinator

• Coordinate and oversee the management of complex liability claims that are being dealt with within the Global Claims handling operations.
• Supporting to ensure timely and accurate processing of claims in compliance with client, Insurer and our clients requirements.
• Analyse and respond to client request promptly and effectively, ensuring client satisfaction.
• Develop and implement strategies to prevent future escalations.
• Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims.
• Ensure accuracy and integrity of financial records and reports.
• Identify and rectify discrepancies in financial statements.
• Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
• Develop and maintain strong client relationships through effective communication and exceptional service.
• Identify opportunities for process improvement within the claims management workflow.
• Implement best practices to enhance efficiency and accuracy in claims handling.
• Dealing with day-to-day communication from hubs with assistance on complaints, programme, or system related enquiries.
• Monitor SLA’s and client KPI’s and provide guidance/training on any improvement areas detected.
• Participate in local hub, broker, and client meetings to ensure any service issues that have been highlighted are monitored until resolved by the hub.
• Review of system claim records to ensure claims are being managed proactively and within SLA.

Required Skills

• Effective communication skills and an interest in developing client servicing skills.
• Good eye for detail.
• Able to work on own initiative.
• Excellent time management and organisation skills.
• Flexibility and a willingness to take on responsibility to benefit personal development.
• Insurance claims handling experience. (Cert CII or equivalent, qualified or working towards preferrable).
• Minimum 2 years’ experience of Liability claims handling.

IT Knowledge

• Excel
• Word
• Outlook

Important Requirements

• Must be able to work outside of standard 9am to 5pm hours as business needs require, due to global time differences.
• Travel to attend client and team meetings (various UK based locations).
• Potential travel abroad to support location operations as required.
• Note this is a Hybrid role and therefore there will be an expectation for the successful candidate to work from home and from the office as required/requested to do so.