Broker Claims Handler

Job title: Broker Claims Handler

Salary: £35,000

Location: Glasgow

PURPOSE OF ROLE 

We’re assisting a prominent insurance firm in hiring for a key role: Broker Claims Handler. This is an opportunity to join a company with a strong reputation in the industry. You will manage the end-to-end claims process, liaising with clients, insurers, and stakeholders, negotiating settlements, and provide expert advice. The role requires strong policy knowledge and the ability to resolve complex claims while maintaining excellent client and supplier relationships.

EXPERIENCE 

• Candidates should have at least 5 years of experience working in a claims department within a brokerage.
• Managing commercial claims
• Conducting client meetings and presentations
• Negotiating claims settlements
• Handling total loss claims
• Resolving liability disputes
• Managing and resolving client complaints
• A strong understanding of policy wordings, particularly for core insurance classes (Commercial Combined, Property, and Liability)

RESPONSIBILITIES 

• Take full ownership of allocated claims, managing the entire claims process from start to finish. This includes challenging repudiated claims and providing supporting broking arguments.
• Ensure that Account Executives/Directors are informed of all repudiations, with each one being verified.
• Maintain clear and consistent communication between the claims and broking teams, ensuring all relevant information is shared with the appropriate individuals.
• Collaborate with Account Executives and the Management team to ensure that service standards are met and agreed-upon deliverables are achieved.
• Build and nurture strong relationships with key partners, including Insurers and Loss Adjusters.
• Stay up-to-date with changes in legislation, regulations, and case law, and analyse their impact on claims. Provide training to the team on the implications of these changes

If you have the relevant experience or know someone that does please contact me now on 07458 162 859 or email us at admin@lawesgroup.co.uk