Commercial Account Executive

Job Title: Commercial New Business Account Executive
Location: Hertfordshire
Package: GBP32,000 – GBP45,000 OTE GBP40,000 – GBP55,000 uncapped
Job Type: Permanent 

Job Purpose:

– To service the insurance needs of our existing and prospective customers both from within the office and face to face, providing quality customer care and ensuring that all issues, raised by the Client or Prospective Client, are effectively dealt with
– To increase income wherever possible by exceeding targets and promoting the insurance products the client should effect to safeguard their business and personal security in line with FCA Regulations
– To develop further business opportunities for the company, through new contacts and our existing Client base
– To support management and colleagues throughout the company, in their endeavours to achieve and surpass targets and provide a first-class service at all times whilst adhering to all FCA principles

Job responsibilities:

– Prospect for new Clients utilising all existing methods and fully utilising in house marketing resources, to secure appointments and subsequent sales wherever possible
– Where appointments are not secured, look to elicit renewal dates or other relevant information which will assist the company securing the client in the future
– Where appropriate, maintain contact with prospects throughout the year
– Provide larger clients with an annual review of covers, promote additional covers and insurance contracts and have ultimate responsibility for the servicing of the clients business
– Regularly attend Trade Shows or networking events either locally, in London or wherever deemed appropriate
– Organise, confirm and attend meetings with prospective and existing Clients to elicit all relevant information from them to enable the successful renewal or tender for their Insurances
– Ensure all meetings and written documents comply with FCA Regulation
– Broke or underwrite all the insurance risks currently held by the client and other risks to which the client may be exposed obtaining the most extensive cover for the most competitive term
– Prepare New Business and Existing business reports or quote summaries as required
– Assume responsibility for ensuring new business is secured and serviced correctly up to handover, if appropriate, including outstanding documentation, survey requirements, policy amendments, notifying Insurers of hold cover requirements, payment issues, changes and new cover issued in the appropriate manner and within the appropriate time scales
– Arrange pre-implementation and implementation meetings with appointed account executive and account handler
– Provide clear and accurate new business proceed instructions to colleagues and maintain computer records accordingly
– Ensure all relevant fact-finds, questionnaires, additional notes and copy information is scanned and recorded in the appropriate location Provide clear, accurate and concise meeting reports and instructions to colleagues and maintain computer records accordingly
– Obtaining and submitting completed Client documentation to Insurers promptly
– Build relationships and provide support for colleagues to encourage and enable them to provide a first-class service to Prospects and New Clients
– Build good working relationships with new Prospects and existing Clients to aid retention and expansion of business and promote and represent the group in a professional manner at all times
– Visit larger clients to negotiate renewal and achieve maximum renewal retention. Be aware of additional business opportunities for sales, personal lines and financial services
– Entertain Clients wherever possible as necessary to gain greater understanding of their business and secure and utilise referral opportunities for the group
– Provide prompt and effective customer service, within company timescales, ensuring cover is maintained or extended as appropriate by taking action prior to policy expiry or as required and where required carry out renewal and mid-term reviews and assist in the settlement of claims
– Ensure Prospects, New and Existing Client enquiries are dealt with within 24 hours of receipt or as required by the client
– Dictate and generate system correspondence to Prospects, New Clients, Existing Clients, Insurers and Third Parties to complete transactions in accordance with Client, Insurer and Company requirements
– Processing incoming post allocated within 48 hours of receipt
– Answering Telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner
– Telephoning and emailing clients, Insurers, Third Parties and other associated persons or businesses to effectively, professionally and efficiently resolve Insurance issues on behalf of our clients
– Maintain an up to date daily diary system, taking effective steps to conclude outstanding issues
– Keep abreast of General Insurance and Media related industry developments to maintain the companys professional image
– Comply with Company procedures and FCA compliance requirements and most specifically the company complaints procedure
– To ensure and work towards company objectives that will provide towards the delivery of agreed departmental strategy and team goals by adding value to the company overall
– To work in line with Company best practice and FCA legislation
– Ensure that all company procedures are followed
– Maintaining an up to date daily diary system, taking effective steps to conclude outstanding issues
– Pursuing and securing outstanding debts when appropriate
– Maintain accurate and evidenced record of business expenses
– Take care of all company property in your possession at all times
– To ensure and work towards company objectives that will provide towards the delivery of agreed departmental strategy and team goals by adding value to the company overall
– Any other duties as the company or your Line Manager may require
Skills & Experience:

– Ability to work as a team player
– Able to use own initiative
– Practical working knowledge of current FCA regulations
– Experience of adhering to and maintaining systems and procedures
– Excellent interpersonal skills, including the ability to consult and influence at all levels
– Excellent communication skills, written and verbal
– Ability to develop effective working relationships externally and internally
– Personal effectiveness, including time management and priority setting
– High personal drive and resilience
– Ability to persuade, motivate, negotiate and influence
– Continuous application of personal/professional development

If you have the relevant experience or know someone that does please contact us now on 01992 445 710 or email us at admin@lawesgroup.co.uk

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.