Senior Commercial Account Handler

Job Title – Senior Commercial Account Handler
Contract – Permanent
Salary – £30,000 – £40,000
Location – Exeter
Industry – Insurance, Broking

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Our client is looking for an experienced,  dedicated and results driven Senior Account Handler to join them and assist in helping the team grow. Focussed on mentoring less experienced colleagues, sharing expertise in order to achieve, whilst ultimately putting the customer first. Provide a quality service, acquire optimal retention numbers and push for growth.

Your Role:

• Create documents for new customers, along with any mid-term adjustments and renewals information too. Ensure all customer details are recorded accurately and entered onto system in a timely fashion
• Obtain renewal terms for customers, always ensure you’ve explored other options before providing the best available solution. Prepare renewal closings from meeting minutes and ensure cover is bound by renewal date
• Deal with Insurer and customer queries about their policies. Confirm cover with relevant insurers, process policies and chase up outstanding documentation when required
• Deal with account queries and credit control matters highlighting any concerns to account managers. Apply fundamental legal and regulatory policy in relation to internal policies and the insurance contract as required

Your Skills, Experience and Qualifications:

• Currently holding or working towards one of the Chartered Insurance Institute Qualifications, Dip CII or FIT would be an advantage. Educated to GCSE standard or equivalent, with a strong grounding in commercial insurance
• Previous experience in the insurance industry is essential, as is having worked to targets within a regulated, measurable framework and achieved SLAs.
• Risk aware in handling customer information, 100% customer centric, focussed on the best possible outcome customers at all times.
• Due diligence and process driven to deadlines, task focused, results oriented and takes initiative when assisting team members!
• Outstanding communication and interpersonal skills, confident when building and maintaining rapport, strong planning and analytical skills with high accuracy and attention to detail.
• Proficient in MS office
• Eligible to work in the UK

If you have the relevant experience or know someone that does please contact us now on 01992 445 710 or email us at admin@lawesgroup.co.uk

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To view all Current Vacancies or for more information on our Refer a Friend scheme contact one of our consultants or visit our website www.lawesgroup.co.uk

Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.