Assistant Commercial Claims Handler

Job title: Assistant Claims Technician

Package: £25,000

Location: Sevenoaks, Kent

PURPOSE

To provide a first point of contact for claims issues, responding to and providing advice to the business. Providing a consistently high-level service to our clients in handling claims on behalf of the company.

KEY RESPONSIBILITIES:

• Administer residential, commercial and lender insurance claims received from UK
• Proactively and efficiently manage claims from allocation to settlement including investigating the nature of the claim, determining insurance policy coverage, and setting financial reserves based on the most likely outcome
• Assist senior team members in the management and settlement of more complex/high profile cases as required
• Deal with legal and other technical matters received from the business as assigned
• Draft adhoc, comprehensive, complex letters
• Respond to enquiries and queries in writing and via the telephone and adhere to service standards
• Keep up to date records on every claim in your caseload which accurately reflect the current position
• Carry out training and briefing sessions internally to develop the knowledge and understanding of claims issues
• Provide detailed and accurate management information to/for the business
• To produce claims presentations and present to internal staff members and external clients
• Communicate with all levels of internal and external clients/professionals
• Be proactive in considering the department’s processes and in highlighting the need for change/improvement
• Draft, implement and maintain new processes for the work as and when required
• Develop and maintain excellent working relationships with clients and maintain high levels of service
• Achieve and maintain technical competence in accordance with company standards
• Identify exceptional items and participate in the resolution of problems/issues and reports to Line Manager/Claims Technician
• Work within prescribed objectives and procedures ensuring that all regulatory requirements including the General Data Protection Regulations and ICOBS are followed
• Escalate potential risk appropriately
• Model and promote First Title Values in all aspects of your daily work (Integrity, Commitment, Teamwork, Service and Leadership)
• Undertake departmental / FT projects / legal research and other reasonable duties as assigned by Line Manager
• Continue to develop industry and marketplace knowledge

Adhere to Conduct Rules You must:

• Act with integrity
• Act with due care, skill and diligence
• Be open and co-operative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standards of market conduct Personal Qualities
• Previous experience in a corporate claims, insurance or conveyancing environment
• Excellent academic background – Good A’Level grades and GCSE English and Maths at minimum grade B (level 6)
• Exceptional attention to detail and delivery focus
• Proactively plans and organises work clearly identifying priorities to meet objectives
• Outstanding customer service skills and the ability to build strong business relationships with internal and external customers
• Proven analytical and problem solving skills
• Excellent negotiation skills
• Can express facts/ ideas clearly and concisely both verbally and in writing
• Builds rapport with colleagues, contributing to the effectiveness of the team and is a co- operative team member
• Takes personal responsibility for actions and decisions and takes initiative to make things happen
• Is open to change and demonstrates flexibility
• Works hard to reach or exceed personal targets and departmental goals
• Remains positive despite difficulty, disappointment and when under pressure
• Demonstrates a flexible, adaptable approach and always rises to new challenges
• Competent in using Microsoft Office Suite

If you have the relevant experience or know someone that does please contact 0203 4118430 or email admin@lawesgroup.co.uk