Compliance Manager

Job title: Compliance Manager (1LoD)

Location: Lincolnshire

Salary: £55,000 – £65,000

Reporting to: COO

Job Purpose

This role leads the business 1LoD Risk & Compliance function, which manages risk and operational compliance and supports the Senior Management Function (‘SMF’) role holder(s) discharge the obligations.

Role

1. carries operational responsibility for ensuring the organisations products and services and how they are delivered are in line with regulatory requirements and the Group’s policies and standards, in order to provide positive and fair outcomes for customers
2. aids the business to grow and succeed in a compliant way, and aims to help the Division achieve the right balance between risk taking and control
3. Carries line management responsibility and a requirement to develop a team that delivers operational compliance support to the Division, including FCA regulated complaints management.

This role requires a ‘hands on’ work ethic, undertakes key activities and manages a small team.

Key Responsibilities: –

• Act as risk and compliance focal point for the company and responsible for supporting delivery on the Divisional risk and compliance agenda – Manage a team that helps support the business deliver on its priorities and manage escalation of compliance enquiries/issues both within the business and to the 2LoD in a timely manner – Drive greater ownership of 1LoD decision making through improving knowledge and expertise and developing the appropriate business tools – Work with 2LoD to understand the impact of changes in regulation and deliver on required activity within the group – Promote a collaborative, responsive and solution driven compliance culture that supports business growth
• Undertake core risk and regulatory activities including:
  • Co-ordinating the review and update of group’s risk and control assessment
  • Undertakes specialist training & competency (including training on key policies and processes) and monitoring the completion of mandatory regulatory training and CPD.
  • Ensure relevant controls exist across the business and support/monitor compliance with FCA requirements and Group risk & compliance policies
  • Reviewing and ensuring key businesses processes and documentation putting the customer first, and meeting regulatory requirements
  • Responding to day-to-day compliance queries in an effective and timely manner o
  • Undertaking regular 1LoD reviews and reviewing the output of QA reviews to identify deficiencies in local procedures or training and competency, and suggesting appropriate remedies to be undertaken
  • Logging managing and monitoring breaches and E&Os in line with FCA service standards & Group policies
  • Reviewing and signing-off financial promotions, ensuring communications are compliant and technically accurate
  • Reviewing products to ensuring they are in line with product governance requirements and deliver fair value for customers

• • Identifying and raising awareness of improvement areas through root cause analysis in respect of FCA regulated complaints and E&Os and ensure these are fed into business training
  • Providing information and support in connection with insurer audits and supporting the monitoring and closing out of key remedial actions
  • Providing information and support in connection with 2LoD Assurance Reviews and 3LoD Internal Audits and supporting the monitoring and closing out of key remedial actions
  • Providing support with Customer Due Diligence and escalating appropriately where there are potential or actual issues to the 2LoD
  • Producing reporting to support the SMF(s) and the ongoing management of risk and compliance in group and specific reporting in respect of key areas e.g. Conduct Risk & TCF
  • Providing compliance support and guidance on business projects and involving the 2LoD as necessary or as required by 2LoD
  • Managing and develop the 1LoD R&C team and support their ongoing development Managing customer requests e.g. preparing commission disclosure requests; remuneration queries; DPA/SAR
  • Overseeing FCA regulated complaints o Overseeing letting agency management

Person Specification

Qualifications

A’ Levels

Degree Relevant financial services, insurance or compliance qualifications

Experience

• A minimum of 5 years experience undertaking a similar role within an FCA regulated insurance environment Experience of working collaboratively with the 2LoD Track record of reviewing regulatory developments and supporting the delivery of regulatory improvements Track record of interpreting and applying relevant regulation in a proportionate and appropriate way and discussing/explaining compliance matters in a clear way
• Experience of delivering training Experience of project management

Knowledge

A strong understanding of the regulatory framework in which the business operates. Good level of understanding of the FCA handbook including:

• ICOBS
• PROD
• DISP
• SYSC

Skills

• Strong relationship building Strong and clear communication Ability to influence
• Ability to comfortably work ‘in the grey’
• Strong problem solving Ability to apply flexible thinking and to formulate effective solutions and implement them to deadline Excellent attention to detail

Project Management

• Strong MS Office skills Ability to collaborate with colleagues at all levels Ability to take a pragmatic approach and to create a positive compliance culture

Attitude

‘Hands on’ work ethic Customer focused Collaborative, pragmatic and solution driven Strong moral compass Open and honest Objectivity – balance risk taking and control

Contact

Hertford: 0203 4118430

Email: admin@lawesgroup.co.uk