Claims Service Team Operative

Job Title – Claims Service Team Operative
Contract – Permanent
Salary – £17,000 – £17,500
Location – Milton Keynes

• Answering calls and dealing with confidential enquiries
• Accurate data input
• Ability to use own initiative
• Awareness of and compliance with SLAs

• Solid knowledge of Microsoft EXCEL
• Good general IT skills
• Excellent customer service skills
• Ability to handle calls in a diplomatic and helpful manner

• Excellent customer service, organisational & communication skills with a proven record.
• Must be a good Team player
• Excellent EXCEL knowledge
• Call handling experience

• Answering telephonic enquiries
• Working within agreed service criteria.
• Data inputting.
• Regular liaison with Team Manager.
• Ensure work prioritised effectively.
• Working within agreed SLAs
• Ensure personal targets are met.
• Provide administration cover within the unit when and as required
• Responsible for own personal and professional development and advancement.
• Perform ad-hoc tasks as required and directed from the Team Manager including meeting preparation, maintaining spreadsheets and basic system reporting.

• Recognises and works as one team
• Commits to team decisions
• Works collaboratively with others to achieve individual and team objectives
• Shares information, knowledge & experience freely with others
• Enjoys work and has a positive impact on others
• Builds and maintains positive relationships within and across the team

• Ability to work on own initiative
• Ability to demonstrate attention to detail and accuracy
• Ability to work as an individual and as part of a team
• Excellent customer service and communication skills
• A positive attitude and a proactive approach to solving problems
• Able to co-ordinate a variety of actions concurrently

The jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

For Extra Information Please Contact:-

London: 0203 411 8430

Email: admin@lawesgroup.co.uk