SME Commercial Account Handler

Job Title: SME Commercial Account Handler 
Location: Ipswich                 
Package: £30,000 + 
Industry: Commercial Insurance
Job Type: Permanent

Account handling in SME involves looking after an existing book of clients with responsibility for developing the account as well as adding new clients. Some of the key requirements are: –

• 4 years SME or commercial experience.
• Good communications skills.
• Proven customer service and sales record.
• Ability to work to targets.
• Good team player.

SME clients considered as one who does not require face-to-face contact and generally pays no more than £10k total premiums.   Client communication is mainly by telephone, e-mail and post.

Specialist areas, which include: –

• Hospitality & Leisure
• Professional Services
• Travel and Tour Operators
• Events & Media
• Retailers

Typically, the types of policies handlers will look after will be: –

• Property Owners
• Retail (Shop)
• Pub & Restaurant
• Hotels
• Tradesman
• Commercial and Contractors Combined
• Motor (individual and fleet)
• Professional Indemnity
• Director & Officers Liability
• Cyber & Crime
• Legal Expenses

Using own exclusive products for many of these lines as well as accessing the traditional insurance market of A rated insurers.

Experience of Acturis an advantage.

Responsibilities

• Client Management & Development
• To promote and support the SME Team both internally and externally to clients, the insurance market and other third parties.
• To utilise the client data given by issuing renewal notices making phone calls to confirm quotations and follow up quotations given then arrange cover where successful.
• To deal with any customer enquiries as appropriately required. Process any adjustments and action any post/correspondence from clients or insurers. Deal with any accounts issues and ensure adequate credit control.
• To develop our business account in accordance with the business plan.
• To actively cross-sell within the Company where required and to suggest ways of improving the process of work flows for the team.
• Enquiries to be dealt as appropriate to experience and expertise with designated broking and placing as suitable. To ensure you have adequate training to handle enquiries and process renewals efficiently.
• Develop and maintain good relations with our partner insurers negotiating terms and prices where appropriate. To ensure the Director is kept well informed of any information in this respect.
• Ensure that you operate within the Company’s systems and procedures with regard to service standards, quality of documentation, credit control and support of key insurance markets. To keep the Manager well informed of any business or staff issues that may arise.
• Range of Advice
• Obtain sufficient information before advice given in all cases.
• Advice given meets clients’ requirements in all cases and recommendations and reasons documented in all cases.
• Fair analysis of the market with all potentially suitable products considered.

Qualification, Experience & Capabilities

• Committed to advancement of CPD appropriate to the role (outlined above) and to your personal development.
• Good interpersonal and communication skills.
• Confident and effective telephone and PC skills.
• The ability to develop and sustain relationships with both clients and colleagues.

For a full brief please contact one of our specialist consultants:-

Tel: 0203 411 8430

Email: admin@lawesgroup.co.uk