Commercial Broker Claims Handler

Job Title: Claims Handler

Location: Chelmsford

Job Type: Permanent

Salary: Up to £38,000 based on experience

Main Purpose of the Job:

To provide a quality Claims service to Agents and Underwriters in order to ensure the Customer is treated fairly in all transactions and correspondence and for that service to encourage the client to continue to contribute to the future success of the company.

Key tasks and Responsibilities:

• To receive new claims advices from producing brokers and obtain the relevant policy details from the internal system and identify the appropriate insurer
• Register new claim on Websure, providing acknowledgement and claims reference to producing brokers
• Advise insurer of new claim through already established procedure
• Receiving further claims information on existing claims and providing this to insurers
• Maintaining and updating of claims files on Websure
• Set up new claims on ECF and processing of subsequent advices and payment requests on ECF
• To liaise with Finance Dept. regarding claims payments to policyholders and other third parties
• Preparation of claims experiences for the placing brokers
• Liaison with producing brokers regarding general claims matters, updates etc.
• Preparation of Bordereaux for selected insurers as requested
• Maintain an effective diary system
• To instruct solicitors/adjusters where required
• To report any claim exceeding GBP 100,000 to Claims Manager
• To report any claim where you identify, or have been advised of, potential coverage issue to Claims Manager
• To report any claim where you identify any issues with external service providers
• Full administration support to Claims Manager

Additional Responsibilities

To complies with all of the company Procedure Handbook and the Insurance Regulator guidelines and represents the organisation appropriately when dealing with Clients, Market counterparts and online social networking

To assists with any general office administration as and when necessary including data archiving provisioning and other such tasks

Specific Skill Requirements

• General knowledge of Insurance – Advanced
• FSA rules and regulations – Intermediate
• Sanctions and Prevention of Money Laundering – Intermediate
• Lloyds and London Market – Advanced
• Professional Indemnity Insurance – Intermediate
• Property / Liability Insurance – Advanced
• CLASS and ECF systems – Advanced
• IT Skills – Microsoft Excel, Outlook, Word – Advanced

General Skill Requirements

• Use own judgement based on knowledge and experience to make decisions as to when to refer to a senior colleague.
• Demonstrate effective organisational and prioritisation skills.
• Ability to develop and sustain professional relationships with both internal and external customers.
• Ability to work supportively and jointly with colleagues including offering assistance when own workload permits and within parameters of own knowledge & skills.
• Ability to work under pressure and flexibly when necessary, being particularly mindful of the peak periods that relate to your work.
• Willingness to keep up to date with changes to regulations and legislation as appropriate.
• Well-developed communication and negotiation skills with confident and effective telephone manner.
• Ability to construct written communications that are effective and meet business needs.
• Accurate record keeping skills.
• Good timekeeping and self-regulation in the office.

For a full brief please contact one of our specialist consultants:-

Tel: 0203 411 8430

Email: admin@lawesgroup.co.uk