Commercial Account Manager

Job Title – Commercial Account Manager – Broker
Contract – Permanent
Salary – Circa £30,000 – £40,000 + Benefits
Location – London, Hybrid role 2-3 days office based
Industry – Insurance Broker (Insurance Broker, Account Handler, Commercial)

Job Profile Description

• Are you an experienced handler looking for a new challenge?
• Do you thrive on relationship building and customer satisfaction?
• Are you looking for career progression in a company that offers great benefits?
• If you have answered yes we have just the role for you!
• We have a fantastic opportunity for an experienced Account Manager to join our clients team in London. This is the perfect role for someone with a background in commercial insurance or Personal Lines, having worked in a Handler or Broker type role and looking to join an established, market leading insurance broker.
• This role can be either office based or a mix of office/remote offering you the opportunity and flexibility to work within a specialized team from the comfort of your own home.

What can you expect?

• An opportunity to join an established and client focused broking team
• To work on a variety of complex commercial insurance policies
• A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
• To build and maintain an excellent rapport with clients, providers and colleagues across the Group

What’s in it for you?

• Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including:  6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options.  To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

• Performs critical client functions, including: evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines
• Works with Account Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
• Strive to meet sales goals by partnering with Account Executives.
• Builds and maintains relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.
• Liaise between key stakeholders within the business, insurers and clients, on an ongoing basis to ensure high service delivery.
• Serve as a key contact throughout the lifecycle of the relationship managing ad hoc queries and requests and managing client expectations.
• Implement action plans, monitor progress, assure service meets or exceeds expectations and protect the Company from Errors & Omissions.
• Conduct research utilising all tools on various markets or industries as designated to find resources on new growth areas and trends for expansion for internal use to identify growth opportunities.
• Conduct and refine data analysis to support proposal creation and client-facing presentations.
• Address escalated issues and concerns in a timely and effective manner, help manage expectations, mitigate relationship risks and apply judgement as to when to escalate major issues to senior level colleagues working within the regulatory guidelines at all times.
• Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.
• Develop strong relationships with key stakeholders at client’s organisation.
• professional network, maintain proximity to the relevant market including digital channels
• Operates in accordance with the Company’s compliance, quality and governance measures, achieving at least the required standards at all times.

What you need to have:

• In-depth commercial insurance knowledge across a broad range of products
• Enjoy working within a culture of continuous improvement, from both an individual and team focus
• Ambitious nature and a keen contributor within a team environment
• Articulate with strong client facing and stakeholder management abilities

What makes you stand out:

• Cert CII qualification (Desirable)
• Commercial Insurance experience
• Broker System experience (ideally Acturis)

For a full brief please contact one of our specialist consultants:-

Tel: 0121 272 3291

Email: admin@lawesgroup.co.uk