Property Insurance Claims Handler

Job Title: Property Claim Handler
Location: Chichester
Package: Up to GBP30,000
Industry: (Insurance, Claims, Commercial)
Job Type: Permanent

Key Responsibilities:
· Advise and update clients on all meaningful events and discussions during the claim ensuring complete customer happiness
· Regularly assess the status of claims with clients / insurers / recovery agents/solicitors (as applicable) and ensure that all parties are informed of progress or chased for updates as necessary.
· Can you offer appropriate technical advice to clients throughout the duration of the claim? Be encouraging, compassionate and effectively handle their expectations? Your role is focussed on regarding the claim process, timescales, policy and/or legal liability and quantum.
· You will liaise with your Line Manager regarding any issues, queries or areas of concern which may arise. Ensuring you bring to your Line Managers attention any claims complaints (in addition to following the companys general complaints procedure)
· Identify and inform Line Manager of any claims which may generate a complaint
· Ensure market / insurance / legislation and other technical knowledge is developed and maintained to enable efficient claims handling and that Business systems are updated regularly and that data held is 100% accurate at all times, to facilitate accurate claims reporting.
· Process all claim notifications, further advices and collections in accordance with the Claims Divisions procedures
· You will need to be someone with super administrative skills who will be task focused and want to develop and nurture their career with us.
· Update insurers and recovery agents and inform of any additional information acquired during the claims process. Review insurers, recovery agents and solicitors queries and resolve wherever possible
· Ensure that claims statistics, when required by the client, Placing Department or insurers on risk, are accurate and produced in accordance to SLAs

Experience Required:
· Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent
· Previous experience within the insurance industry with specific claims handling focus.
· Good customer service focus along with good planning and analytical skills.
· Identify potential risk/issues and seek advice/consultation when required. Apply due diligence and process adherence accompanied by high accuracy and attention to detail.
· Good communication and interpersonal skills and takes initiative when assisting team members.
· MS office proficiency.
· Eligible to work in the UK

If you have the relevant experience or know someone that does please contact us now on 01992 445 710 or email us at admin@lawesgroup.co.uk <mailto:admin@lawesgroup.co.uk>

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesrecruitment.co.uk <http://www.lawesrecruitment.co.uk>

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.