Claims Handler – Insurance

Job Title – Claims Handler – Insurance
Contract – Permanent
Salary – GBP20,000 – GBP22,000
Location – Manchester
Industry – Insurance 

Purpose of the job:

Working within the Desktop Theft Team you will be providing a telephone based total loss settlement service. With the use of strong verbal and written communication skills you will be responsible for providing professional & concise explanations to customers in regards to the claim procedures, documents and processes. Taking referrals from the validation handlers, you will work to undertake a desktop engineering assessment service using images and a variety of engineering tools and information to agree settlements and a way forwards to getting policyholders back on the road as quickly and easily as possible.
Experience:
– You will have a keen interest in the Motor Trade, Motor Engineering and support services
– You will have an understanding of the Motor Claims processes and systems
– Strong verbal and written communication skills
– Highly developed telephone customer service communication skills
– Ability to effectively negotiate, persuade and influence
– Deliver difficult messages and remain resilient through tough challenge
– The ability to utilise multiple key systems and information sources to solve problems and drive decision-making
Key Responsibilities:
– Delivering Total Loss settlements in line with department targets
– Excel against customer service level expectations and taking ownership of all inbound communication
– Prompt investigation on the ownership of the vehicle
– Accurate payment to all the stakeholders on the claim
– Attention to detail on all work done around the total loss aspect of the claim
– Ensure thorough chronological record keeping of all activity within file claim notes
– Ensure effective communication to Policyholder of progression, reducing the number of inbound calls
– Maintain effective diary management to reduce settlement time
– Expertly assess policy indemnity
– Identification of fraud indicators

If you have the relevant experience or know someone that does please contact us now on 0161 660 1359 or email us at admin@lawesgroup.co.uk 

To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk

Please Note: Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.