Commercial Claims Executive

Commercial Claims Manager

Salary: up to £40,000

Location: Cheltenham – Hybrid working arrangements

Role

The Claims manager is responsible for supporting customers through the end to end claims process. This will envolve dealing directly with insurers and customers both online and face to face.

Some key accountabilities within this role will include:

• Handle claims on both a delegated and nondelegated basis.
• Ensure an exceptional claim service is delivered to each and every customer.
• Provide a high standard of communications between all parties and operate to agreed deadlines and timeframes.
• Review and if necessary, challenge insurer decisions on liability and quantum.
• Build relationships with insurers, customers and colleagues.
• Ensure that the commercial manager is fully aware of all issues or complaints.
• Ensure that full compliance of our standards is maintained at all times.
• Customer records and claims files kept up to date and accurate.
• Claims resolved, paid and closed within reasonable timescales.

Person

We are looking for a Claims Manager with excellent communication and influencing skills and who is able to build rapport with customers. It is important for us, as a people first business, that the team always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.

A successful candidate will also have:

• Experience in providing specialist advice relating to commercial insurance claims.
• Must be qualified to a minimum of Cert CII.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the customer.
• Ability to identify and respond appropriately to both customers and insurers.

Reward

This is a great opportunity to be part of a transforming business and you will be rewarded by a highly social team culture and competitive salary. We will offer you a fantastic benefits package which includes a defined contribution pension scheme where the company will contribute 4% of your pensionable salary increasing to 8% at 5 years’ service and rising again to 12% in year 10.

You will start with 25 days holiday plus bank holidays, rising to 27 days after 10 years’ service. We also offer all colleagues the ability to buy holidays if they wish to, as well as giving you your Birthday off.

For extra information please contact:- 

London: 0203 411 8430

Email: admin@lawesgroup.co.uk