Technical Property Claims Supervisor

Job Title – Technical Property Claims Supervisor

Contract – Permanent

Salary – £40,000

Location – Milton Keynes

Position Summary

• Supervise technical performance of the property claim handling teams.
• Act as a referral point
• Conduct technical audits
• Keep up to date with all relevant, existing and new legislation, case law and industry standards
• Identify claims with financial risk or exposure and manage effectively

Functional Knowledge

• Quality driven technical first party property handling experience, to include policy interpretation
• Experience in similar technical / audit or senior handling role.
• Appropriate understanding and application of the FCA/TCF/DPA requirements.
• Ability to train and mentor staff including participation in internal conferences, as required.
• Ability to provide internal and external feedback
• Ability to mentor and train less experienced staff inrelation to technical issues

Experience Desired

• Holding a professional qualification or working towards one is desirable
• Demonstrate appropriate levels of technical claims handling capability/knowledge
• Ability to motivate staff and set objectives
• Proven ability to meet deadlines
• Comprehensive understanding of insurance industry

Key Responsibilities

• Assist the management team in the supervision of the technical performance of our clients property handling teams on a daily basis, including being the technical referral point and senior person at internal case conferences.
• Work alongside the existing technical supervisors to improve handling processes.
• Work both externally and internally on a variety of technical projects
• Delivering audits within an audit timetable
• Preparing reports commenting in detail on all aspects of audits including analysis on quality, leakage and future actions
• Assisting in the development of less experienced staff members
• Provide input to Team Managers on claims handlers’ technical claim handling performance
• Highlight training requirements.
• Contributing towards implementation of corrective action plans
• Support the concept of corporate governance, complying with all requirements both internal and external
• Assisting in developing working relationships with clients
• Identify key industry changes / requirements and implement processes
• Attendance at client and new business meetings

Skills

• Excellent knowledge and understanding of property claims
• Excellent customer service, communication and organisational skills
• Ability to co-ordinate a variety of actions concurrently
• Excellent problem-solving ability in order to recognise difficulties and take the appropriate steps to address the issues
• Strong influencing skills in order to energise others, and effectively delegate
• Strong dispute and resolution handling
• Attention to detail and accuracy

For extra information please contact:-

London: 07535 748 255

Email: glen.parker@lawesgroup.co.uk