Property Claims Handler

Job Title – Domestic Property Claims Handler 
Location – Milton Keynes 2 days, Home Working 3 Days
Job Type – Permanent
Salary – £20,000 – £27,000
Number of Positions Available: 1
Industry – (Insurance Household, Personal Lines Claims Handler)

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The Company:

• Our client are looking to further bolster their existing Household Contents claims team to support continued growth. 

This would suit anyone who has Claims experience (flood, fire, subsidence)

Role Responsibilities:

• Booking of smart appointments for Adjusters including gathering of all relevant information to aid the adjuster on site
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• Agreeing to suitable mitigation on losses at FNOL as required (ensuring where appropriate this is “without prejudice” where liability has not been established
• Appointment of approved suppliers
• Use of Management tools to drive performance / ensure key SLA’s for suppliers are adhered too
• Ensure compliance with “Active Drying” using project management Gant Charts to track & update
• Customers to be at the front of all activity including policyholders, Brokers & all other key stakeholders & ensuring they are communicated at key events / changes at all times
• Take control of claims including reducing claims lifecycles through pro-active management of suppliers / reduce costs
• Robust Challenge of building scopes & variations – record all challenges on the system
• Manage own case load to ensure key SLA’s / proactivity and fee targets are completed

Skills:

• Extensive knowledge of Domestic Claims 
• Ability to negotiate & settle claims using a variety of methods in line with TCF and Client requirements

• Strong Customer Skills
• Good communication skills with all stakeholders
• Ability to resolve difficult & complex claims
• Ability to communicate effectively and persuasively including report writing.
• Ability to work in a structured manner to drive for quality
• High personal standards of service delivery as a core skill.
• Ability to empathize and communicate at all levels 
• Evidenced ability to plan and organize workload.

Technical competence and experience of handling property losses up to an agreed value.

For Extra Information Please Contact:-

London: 07535 748 255

Email: glen.parker@lawesgroup.co.uk