Customer Support Advisor & Senior Customer Service Advisor

Job Title – Customer Support Advisor

Contract – Permanent

Salary – £27,000 – £35,000

Location – Surrey

Role:-

A very well regarded and established insurance business are seeking a Customer Support Advisor to service existing clients as well as focus on new business and cross sell products. Great opportunities to progress within the company, superb pension scheme, bonus and hybrid working are available. Our client is also seeking a Senior Customer Service Advisor – £35,000. Call for information. 

Provide specialist customer support for insurance claims and client engagement, 35-hour working week, Monday to Friday 9am – 5pm. Full training provided.

Duties:

• A successful insurance business is seeking a permanent, full time Customer Support Advisor to join their Customer Services Team where you will play a key role in the success of managing and expanding local business by ensuring customers receive a first-class service. As a Customer Support Advisor you’ll be the backbone of the team, delivering the best possible customer service to new and existing customers. This is a truly varied role where you’ll have the opportunity to focus on your own continuous improvement and get involved in reporting, administrative tasks and even marketing. You will be responding for customer enquiries over the telephone and/or face to face in the branch as well as reviewing and advising customers on their general insurance policies and managing transactions such as policy cancellations refunds.
• Setting up new and servicing existing polices. Administering all customer instructions to completion and compliance standards.
• This role falls under the Insurance Distribution Directive. This means there is a requirement for Continuous Professional Development in role, in addition to ongoing screening checks once in post.

About you:

• To be considered for this role you will be someone who is both enthusiastic and passionate for delivering the very best customer service whilst also having a continuing desire to build relationships with customers and colleagues alike. You will also have excellent communication and interpersonal skills. You will also possess the following:
• Experience in a sales and/or customer service focused role.
• Strong organisational skills with the ability to manage your own time effectively
• A strong willingness to learn
• Ability to problem solve and use own initiative and judgment
• You will be required to attend training courses and to pass the relevant licensing qualifications within an agreed time frame.

Benefits and Rewards:

• You can expect a supportive culture and an attractive range of rewards and benefits including:
• Salary up to £27,000 per annum
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan – cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering – volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of company insurance policies.

If you have the relevant experience or know someone that does please contact us now on 0203 727 2314 or email us at glenn@lawesgroup.co.uk

To view all Current Vacancies or for more information on our Refer a Friend scheme contact one of our consultants or visit our website www.lawesgroup.co.uk

Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard from us within 10 working days, please deem your application as unsuccessful.