- Kent Jobs
- £25k - 28k per year
- Full Time
- Claims & Adjusting
Ref:44859
Job Title – Marine Claims Handler
Contract – Permanent
Salary – £28,000
Location – Kent
Summary
- To assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image.
- Provision of high level professional advice to clients
Experience & Professional Qualifications
- Must have a minimum of 2 years’ experience in providing specialist advice in the insurance market.
- Must be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining).
Key Responsibilities
- Dealing with phone calls and post advising of claims
- First Notice of Loss (FNOL) registration
- FNOL management – ensuring all new claims are monitored and handled within our own service level agreement, including insurer’s bespoke arrangements.
- Diary and report maintenance
- Matching of all post/diary entries
- Ensuring that the Claims Manager is fully aware of all issues or complaints
- Ensuring that full compliance of our standards is maintained at all times
Knowledge
- Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
- Working knowledge of Aston Lark product range, policy wordings and service standards.
- Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.
Skills
- Good level of technical insurance skills, to be assessed by regular in-house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Excellent client service skills.
- Good negotiation and broking skills
- Excellent oral and written communication skills.
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client’s level of understanding.
- Ability to persuade and influence others.
If you have the relevant experience or know someone that does please contact us now on 0203 411 8403 or email us at admin@lawesgroup.co.uk
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