Marine Claims Handler

Contract – Permanent

Salary – £28,000

Location – Kent

Summary

• To assist Claims Executives to provide clients with appropriate advice and a quality service to meet their individual insurance needs, whilst treating customers fairly and having regard to regulatory obligations and upholding a professional image.
• Provision of high level professional advice to clients

Experience & Professional Qualifications

• Must have a minimum of 2 years’ experience in providing specialist advice in the insurance market.
• Must be qualified to a minimum of Cert CII (or gain the qualification within 18 months of joining).

Key Responsibilities

• Dealing with phone calls and post advising of claims
• First Notice of Loss (FNOL) registration
• FNOL management – ensuring all new claims are monitored and handled within our own service level agreement, including insurer’s bespoke arrangements.
• Diary and report maintenance
• Matching of all post/diary entries
• Ensuring that the Claims Manager is fully aware of all issues or complaints
• Ensuring that full compliance of our standards is maintained at all times

Knowledge

• Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
• Working knowledge of Aston Lark product range, policy wordings and service standards.
• Responsibility for own personal development and for keeping own knowledge up to date by the use of e-learning, in-house courses, and studying for professional qualifications in order to gain the required CPD points.

Skills

• Good level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills
• Excellent oral and written communication skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client’s level of understanding.
• Ability to persuade and influence others.

If you have the relevant experience or know someone that does please contact us now on 0203 411 8403 or email us at admin@lawesgroup.co.uk