Commercial Account Handler

Job Title – Senior Commercial Account Handler

Contract – Permanent

Salary –  £35,000

Location – Surrey

About the Role:

Award winning insurance brokerage are seeking a Senior Commercial Account Handler to join their established team. The role is servicing the insurance needs of existing customers, providing quality customer care, ensuring that documents are obtained and despatched promptly and all issues raised by the client are effectively dealt with. Support management and colleagues in their endeavours to achieve and surpass targets and always provide a first-class service.

Duties:

• Provide quality service to existing clients and company partners, covering all aspects of their insurance arrangements; to advise, review, arrange and secure the appropriate cover at a competitive premium
• Deal with new business, midterm adjustments and renewals in the relevant markets according to company terms and conditions
• Carry out client/partner instructions regarding the arrangement or amendment of insurance for clients, referring the query to the appropriate person when the enquiry falls outside own knowledge and experience
• Liaise effectively with the insurers and the client/partner to ensure an appropriate strategy for renewal
• Obtain renewal terms and present to client/partner
• Issue renewal documentation in line with contract certainty
• Ensure premiums are collected prior to the commencement of cover and in line with company procedures
• Prioritise and handle all work promptly and accurately
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards
• To be aware of, and to follow at all times, the firm’s policy on Treating Customers Fairly
• Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system
• Produce accurate and professional documentation at all times using relevant company templates 

Skills:

• Able to use own initiative.
• Ability to work as a team player.
• Practical working knowledge of current FCA regulations.
• Experience of adhering to and maintaining systems and procedures.
• Excellent interpersonal skills
• Excellent communication skills, written and verbal.
• Ability to develop effective working relationships externally and internally.
• Personal effectiveness, including time management and priority setting.
• High personal drive and resilience.
• Ability to persuade, motivate, negotiate and influence.
• Continuous application of personal/professional development.
• Good understanding of Acturis desirable and strong, Word, Excel and PowerPoint skills.

Knowledge required:

• 1 + Years Commercial experience.
• Experience of excellent relationship management with clients
• CII qualification desirable but not essential

If you have the relevant experience or know someone that does please contact us now on 0203 727 2314 or email us at glenn@lawesgroup.co.uk
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To view all Current Vacancies or for more information on our Refer a Friend scheme contact one of our consultants or visit our website www.lawesgroup.co.uk

Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard from us within 10 working days, please deem your application as unsuccessful.